Quality improvement for a hospital patient transportation system.
نویسندگان
چکیده
This article describes a method for organizing and staffing a hospitalwide patient transportation system in such a way as to minimize patient waiting times. The method stems from a quality improvement project and includes a centralized communication system, a queuing model to determine staffing requirements, and a computerized data collection and monitoring system. A case study demonstrates improvements in waiting times, costs, and customer satisfaction.
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ورودعنوان ژورنال:
- Hospital & health services administration
دوره 38 1 شماره
صفحات -
تاریخ انتشار 1993